Client Growth & Engagement Specialist - Bali

Join Hong Leong Bank as a Client Growth & Engagement Specialist in the vibrant hub of Bali! This is a unique opportunity to drive strategic initiatives that enhance client relationships, boost retention, and fuel business growth in one of Southeast Asia's most dynamic financial markets. As part of our dedicated team, you'll be at the forefront of creating personalized client experiences that foster long-term loyalty and drive revenue.

In this role, you'll work closely with our diverse client base, leveraging your deep understanding of banking products and services to develop tailored solutions. You'll use industry-leading tools like Salesforce and Microsoft Dynamics to manage client interactions, analyze data to identify growth opportunities, and implement campaigns that drive engagement. This position is perfect for a professional with 3-5 years of experience in client relationship management, financial services, or a related field.

📋 Tanggung Jawab Pekerjaan

• Develop and implement client engagement strategies to enhance relationships and drive retention.
• Analyze client data using tools like Salesforce and Microsoft Dynamics to identify growth opportunities and trends.
• Create and manage client-specific campaigns to boost engagement and loyalty.
• Collaborate with cross-functional teams to ensure seamless delivery of banking products and services.
• Provide exceptional customer service and support to clients, addressing their needs and concerns promptly.
• Monitor client feedback and use it to continuously improve our services and offerings.
• Stay up-to-date with industry trends and best practices in client relationship management.
• Contribute to the development of sales and marketing strategies that drive business growth.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field.
• 3-5 years of experience in client relationship management, financial services, or a related field.
• Proven track record of driving client growth and retention in a banking or financial services environment.
• Strong understanding of banking products and services, with a focus on retail and SME clients.
• Excellent analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
• Proficiency in using Salesforce and Microsoft Dynamics, as well as other relevant software and tools.
• Strong communication and interpersonal skills, with the ability to build and maintain positive relationships with clients and colleagues.
• Ability to work well under pressure and meet tight deadlines in a fast-paced environment.

🛠️ Keahlian

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