Customer Service & Marketplace Administrator

Join Loven Mega Kreasi as a Customer Service & Marketplace Administrator and become part of a dynamic, supportive team dedicated to delivering exceptional service. We are looking for a friendly, detail-oriented professional who thrives in a fast-paced environment. In this role, you'll be the first point of contact for our customers, handling inquiries, complaints, and resolving issues efficiently. You'll also manage our online marketplace, ensuring our products are listed accurately and our platform runs smoothly. Located in Jakarta Barat, you'll be at the heart of our operations, contributing to the growth and success of Loven Mega Kreasi.

Loven Mega Kreasi is a well-established company with a rich history in the retail industry. We pride ourselves on our commitment to customer satisfaction and our innovative approach to e-commerce. As a Customer Service & Marketplace Administrator, you'll play a crucial role in maintaining our high standards. Every day, you'll interact with our customers, using tools like WhatsApp Business and our proprietary e-commerce platform to provide timely and effective solutions. You'll also work closely with our sales and marketing teams to ensure our marketplace is a vibrant and engaging space for our customers.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and feedback through various channels, including WhatsApp Business and email.
• Manage and update product listings on our e-commerce platform, ensuring accuracy and compliance with marketplace policies.
• Process orders and manage inventory levels to ensure smooth operations.
• Coordinate with the sales and marketing teams to promote new products and special offers.
• Monitor customer reviews and respond to them professionally and promptly.
• Generate and analyze reports on customer service performance and marketplace activity.
• Collaborate with the IT team to troubleshoot and resolve any issues with our e-commerce platform.
• Participate in team meetings and contribute to the development of customer service and marketplace strategies.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven experience in managing an e-commerce marketplace, preferably using Shopify or similar platforms.
• Excellent communication and interpersonal skills, with the ability to handle difficult customers professionally.
• Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• Familiarity with customer service software such as Zendesk or Freshdesk.
• Knowledge of Indonesian language and culture, with the ability to communicate effectively in both written and spoken form.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Certification in customer service or e-commerce management is a plus.

🛠️ Keahlian

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